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Terms and Conditions

 

1. Check-In and Check-Out Policies

  • Check-in: Guests may check-in from 2:00 PM onwards.

  • Check-out: Guests must check-out by 12:00 PM (noon).

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2. Property and Cancellation Policies

  • Cancellation Policy: Guests can cancel their reservation free of charge up to 14 days before arrival. If canceled within 14 days or in case of no-show, the total price of the reservation will be charged.

  • Deposit: A deposit of 50% of the total price is required shortly after booking.

 

3. Rates, Reservations, Payments & Personal Information

  • Accommodation Rates: Rates vary based on dates and hotel policies. Guests can check rates by entering their dates into the booking engine.

  • Reservation Payments: Full payment or a 50% deposit may be required at booking. Payment links are provided for credit card transactions. Any remaining balance is due at check-in.

  • Cancellation Terms: Cancellations made at least 14 days in advance receive a full deposit refund, minus any transfer fees.

  • Additional Payments: Payments for extra services, food, products, tours, and excursions must be settled upon ordering.

  • Identification: Guests must present a valid photo ID or passport at check-in.

  • Personal Information Use: All personal information provided by guests is used in compliance with Thai law and immigration requirements.

  • Contact Information: Guests must provide a valid phone number when booking accommodation.

 

4. Children

  • Children Policy: Children of all ages are welcome.

  • Age Consideration: Children aged 2 years and above are considered adults.

  • Crib Availability: Complimentary cribs are available for children under 2 years.

  • Extra Bed/Cot: An additional fee of 600 THB per night applies for an extra bed or cot for children over 2 years (breakfast not included).

 

5. Other Policies

  • Parking: Street parking is available; Las Orquideas Resorts are not responsible for any damage or theft to guests' vehicles.

  • Events and Retreats: Hotel events and retreats require prior arrangement and are subject to specific terms and conditions agreed upon by both parties.

  • WiFi: Free WiFi is accessible throughout the resort.

  • Pets: Pets are not permitted within the resort premises.

  • Smoking Policy: Las Orquideas Resort is strictly non-smoking. Smoking in rooms incurs a 3,000 THB fine for deep cleaning.

  • Laundry: Guests are not allowed to wash clothes in room sinks or bathtubs. Affordable laundry services are available.

  • Clothes/Towels: Wet clothes or towels should not be hung outside rooms where visible to other guests. Laundry services are available at reasonable rates.

 

6. Damages & Keys

  • Damage Responsibility: Guests are liable for any damage to the room or missing items during their stay.

  • Safe Use: Each room is equipped with a safe for storing valuables. Las Orquideas Resort is not responsible for items left outside the safe.

  • Force Majeure: In case of Force Majeure or room unavailability, Las Orquideas Resort will provide a refund and assist guests in finding suitable alternative accommodation.

  • Lost Keys: Guests will be charged 1,000 THB for lost or damaged room or safe keys.

 

7. Check In / Check Out

  • Check-in Time: Check-in is from 2:00 PM to 9:00 PM. Late arrivals after 9:00 PM should be notified in advance for arrangements.

  • Check-out Time: Check-out is by 12:00 PM (noon).

  • Late Check-out: Requests for late check-out until 1:00 PM are subject to availability. Unauthorized late check-outs after 12:30 PM will incur a fee of 300 THB per hour.

 

8. Transfers / Tours / Excursions

  • Booking Terms: Transfers, tours, and excursions are facilitated through agreements with resort-approved operators, guides, and drivers.

  • Cancellation Policy: Cancelled bookings may be subject to a 50% refund of the booking fee, if feasible. Refunds depend on compliance by tour operators, guides, or transfer drivers.

 

Contact Information

For inquiries or assistance, please contact:

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